Credit Monitoring and Identity Protection Update
We are writing to update our prior communications regarding the cyber incident involving PowerSchool’s Student Information System – the application used by Lakehead Public Schools and many school boards across North America to store certain student and staff information.
This incident has affected current and former students and staff.
PowerSchool is offering two years of complimentary identity protection services, provided by Experian, to students and educators whose information was involved. For involved students and educators who have reached the age of majority, in addition to Experian’s identity protection services, PowerSchool is also offering two years of complimentary credit monitoring services provided by TransUnion.
To be clear, all students and educators, past and present, can sign up for Experian’s services. Only adults can sign up for TransUnion’s services. PowerSchool is not offering these services to parents, guardians or emergency contacts.
Since the incident, PowerSchool has monitored for signs of information misuse. They have reported that they are not aware at this time of any identity theft attributable to this incident. That said, we encourage all to sign up for these complimentary services.
PowerSchool has provided instructions for signing up for these services here, and we reproduce the instructions below, as well. Please note, for Lakehead Public Schools, SIN information WAS NOT impacted.
Offer: Experian Identity Protection Services – Available to All Involved Students and Educators
Enrollment Instructions for Experian IdentityWorks
- Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
- Visit the Experian IdentityWorks website to enroll: https://www.globalidworks.com/identity1
- Provide your activation code: MPRT987RFK
- For questions about the product or help with enrollment, please email globalidworks@experian.com
Details Regarding Your Experian IdentityWorks Membership
A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once you enroll in Experian IdentityWorks:
- Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
- Fraud Remediation Tips: Self-help tips are available on your member center.
Offer: TransUnion Credit Monitoring Services – Available to Involved Students and Educators Who have Reached the Age of Majority in their Applicable Province or Territory
Enrollment Instructions for TransUnion myTrueIdentity
- Please visit http://www.powerschool.com/security/canada-credit-monitoring/. There you will find a link to the validation website, https://CaCreditMonitoringValidationPage-PowerSchool.com/, where you will be prompted to validate your information by entering your first name, last name and year of birth.
- If your identity is validated, a pop up will appear that provides an activation code and provides you a link to TransUnion’s myTrueIdentity site to enroll.
Details Regarding your myTrueIdentity Membership
Upon completion of the online enrollment process, you will have access to the following TransUnion myTrueIdentity features:
- Unlimited online access to your TransUnion Canada credit report, updated daily. A credit report is a snapshot of your financial history and one of the primary tools leveraged for determining credit-related identity theft or fraud.
- Unlimited online access to your CreditVision® Risk credit score, updated daily. A credit score is a three-digit number calculated based on the information contained in your TransUnion Canada credit report at a particular point in time.
- Credit monitoring, which provides you with email notifications to key changes on your TransUnion Canada credit report. In today’s virtual world, credit alerts are a powerful tool to help protect you against identity theft, enable quick action against potentially fraudulent activity and provide you with additional reassurance.
- Access to online educational resources concerning credit management, fraud victim assistance and identity theft prevention.
- Access to Identity Restoration agents who are available to assist you with questions about identity theft. In the unlikely event that you become a victim of fraud; a personal restoration specialist will help to resolve any identity theft. This service includes up to $1,000,000 of expense reimbursement insurance.
- Dark Web Monitoring, which monitors surface, social, deep, and dark websites for potentially exposed personal, identity and financial information and helps protect you against identity theft.
PowerSchool has provided a call centre to address questions regarding these services. If you have any questions or concerns about this notice, please call 833-918-7884, Monday through Friday, 8:00am through 8:00pm Central Time (excluding major US holidays). Please be prepared to provide engagement number B138905.
Should you have any questions for Lakehead Public Schools about this notice, please do not hesitate to contact us at psinfo@lakeheadschools.ca
